Mission Statement

Europelilliput  has been professional in photographic equipment field for many years, We have our own brand"Goguean" and agent/distribution of most of Chinese famous brands.such as Lilliput .Yongnuo.Godox.Meike.Benro.Aputure.Triopo...Our merchandises are all original brand product and are Photo Lighting ,Flashes, Lenses & Filters,DSLR Video equipment,Broadcast Field Monitors, Tripods and so on.

With our experienced and knowledgeable sales team, along with the support from our biggest suppliers, we aim to provide high quality products and services that not only meet, but exceed the our customers expectations.

We have own warehouses in US.UK and Germany.All the products will be shipped to our local warehouse at first.so the customers from the US.UK.EU do not need to pay for some additional costs,for example:VAT,Tariff.Customs fee.and we also support DDP (Delivered Duty Paid)shipment for some european countries.All the packages will be delivered in Netherlands at first,After completing customs clearance by our express agent,all the package will be delivered to buyers via mainstream european courier companies or postal service .So there is no customs and VAT fee.

As a result, we have with more opportunities, more professional and consumer products, faster training, and better pricing than any other competitors.



Payment

 

Europelilliput.com accepts the following payment methods: PayPal, credit card(Via PayPal),  Western Union,Money transfer.

We guarantee your privacy and on-line shopping safety. We are secured by a VeriSign 256bits SSL certificate to ensure that your personal information is encrypted and secure when you communicate with Europelilliput.com We do not keep any credit card information.

All billing information is processed by PayPal which is the most trustworthy online payment tool owned by eBay. We occasionally send out promotion emails and newsletters to our customers.(approximately every one month). You can unsubscribe it at any time. We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process your order.



Shipping & Delivery


1.We provide worldwide free delivery shipping service.

2.We have own warehouses in US.UK and Germany.All the products will be shipped to our local warehouse at first.so the customers from the US.UK.EU do not need to pay for some additional costs,for example:VAT,Tariff.Customs fee.

3.We also support DDP (Delivered Duty Paid)shipment for below european countries.All the packages will be delivered in Netherlands at first,After completing customs clearance by our express agent,all the package will be delivered to buyers via mainstream european courier companies or postal service .So there is no tariff and VAT fee.

 

 
Country Transit Times From AMS(Netherlands) to Consignee Express Partner
Austria   2-3 AT Post
Belgium  1-2 PostNL
Czech Republic   3-5 DPD
Denmark  2-3 DPD
Estonia   4-6 DPD
Finland  2-4 Itella
France  2-3 Chronopost
Germany   2-3 Hermes
Greece  3-6 GLS
Hungary   3-5 DPD
Ireland   2-3 DPD
Italy 3-5 SDA
Latvia  3-6 DPD
Lithuania   4-6 DPD
Luxembourg  4-6 DPD
Netherlands   1-2 PostNL
Poland  2-5 Siodemka
Portugal  3-5 MRW
Romania  4-7 DPD
Slovakia   3-5 DPD
Slovenia  3-5 DPD
Spain   3-5 MRW
Sweden   2-3 DPD



4. The shipment of more than 2KG products will be made via international express(EMS/DHL/UPS/Fedex/TNT).line logistics. The shipment of less than 2KG products will be made via post mail(Hongkong Post/Singapore Post/DHL Globle Post/USPS/Royal Mail.).

5. For PO BOX addresses and remote area,we will only use EMS to deliver the goods.

6.Tracking information will be provided for Registered Shipping & Expedited Shipping.and will be delayed for displaying for several hours.

7.Orders will be processed and generally shipped in 48 hours

8.We ship all of our goods from the local or nearest warehouse directly.If any products are out of stock in our overseas warehouse.we will have to ship the goods from china at first. We are still responsible for all the cost .such as VAT,tariff.customs fee.

9.We are not able to reship packages that are returned to us by the carrier until buyers pay for the re-shipping cost. .

10. Delivery time of  international express and line logistics:

11. Delivery time of post mail: 15-30 business days


Europe union: 4-8 business days

The United States: 4-8 business days

Australian,New Zealand:4-8 Business days

Japan: 2-5 business days

Brazil: 10-20 business days


Other countries: 5-15 business days

12. Tracking your parcel at following wbesites:
    
International express:
DHL: http://www.cn.dhl.com/en.html
TNT: http://www.tnt.com/express/en_us/site/home.html
EMS: http://www.ems.com.cn/english.html
Fedex: http://www.fedex.com/cn_english/
UPS: https://www.ups.com/
    
Post mail:
United States Postal Service (USPS) : https://www.usps.com/
Royal Mail :http://www.royalmail.com/
Hongkong Post : http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
Singapore Post:http://www.singpost.com/


If you have any questions about shipment and delivery, please contact us: support@europelilliput.com


Returns & Refund Policies

1. All customers should contact us by Customer Service before returning any item(s). Europelilliput will not be responsible for returned item(s) without notifying us in advance. When contacting us please include the following information:

1) Photos of the front and back of the packaging envelope or box
2) The picture of the returned product(s)
3) Photo, video, screenshot, or description of the defect or defective area

2. Please keep all packaging material as they're needed for returns. After returning the products, please provide us the tracking number of the returned package, if there is no tracking number available, a picture of shipping receipt is necessary.
 
3. Please use the cheapest way to ship the item(s) back. The sender is responsible for all the consequences such as tax if customers do not notify us before returning the products via DHL, EMS, UPS and FedEx express. And express courier services such as DHL, EMS, UPS and FedEx etc. are NOT eligible for return shipping cost reimbursements.
 
4. Please remember to include a note in your returned package indicating the following details:
1) Your order number;
2) The returned item model;
3) Original tracking number;
4) Your return address and telephone number.
This note will help expediting the processing time for you.
 
5. Return Address and shipping cost: please contact our Customer Service to confirm the address first. Generally it costs no more than 20USD if you send back by regular airmail, please contact your post office directly to confirm the cost.
 
6. If you are not completely satisfied with your purchase which is not defective or damaged, you may return the item(s) within 30 days from the receipt of your shipment (Returns must be in the original box with all contents). Any cost incurred during the process will be at customer's expense, besides, depreciation fees and/or handling fees is needed for replacement or a refund of the item value.

7. All goods sold have 12 months quality warranty, unless stated otherwise.

8. Rechargeable products such as batteries have six month quality warranty.

9. The buyer should return the goods to us within 7 days from the date the return is authorized. On acceptance of an return submission the shipping address and other information for the return of the unit will be provided to you by email.

10. The buyer should take reasonable care to ensure return goods are not damaged during delivery.

11. Europelilliput.com reserves the right to make changes and/or improvements to this policy.

12. Please allow 3 business days from when we receive your return to process your refund. You will be notified by email once your return is processed. Europelilliput reserves the right to refuse return, refund and/or charge a restocking fee for any product that doesn’t comply with the above mentioned requirements.


Site Errors

Prices and availability of product are subject to change without notice. While Europelilliput.com strives  to ensure that www.europelilliput.com is accurate and complete, we cannot be held responsible for errors and omissions. Errors will be corrected where discovered, and Europelilliput.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your paypal/credit card charged. If your paypal/credit card has already been charged for the purchase and your order is cancelled, Europelilliput.com will issue a credit to your paypal/credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

We reserves the right to, without notice, make changes to www.europelilliput.com, including without limitation with respect to products offered, product information, availability, content and pricing, and may at any time modify the Terms and Conditions of use of www.europelilliput.com. Your continued use of www.europelilliput.com will be conditioned upon your acceptance of the Terms and Conditions in force at the time of your use.



Privacy

For security of transactions, Europelilliput.com uses the Secure Sockets Layer (SSL) protocol, which encrypts any personal information you send to us electronically. The encryption process protects your information, such as your credit card number, billing and shipping information by scrambling it before it is sent to us from your computer.

Only Europelilliput.com website sales representatives access your paypal/credit card information. paypal/Credit card information is used only for the order you are placing. We do not keep your credit card information on hand for future orders. Your email is never added to a mailing list and is never sent out to other clients, customers or businesses. We may contact you by email and/or phone regarding your purchase.

Personal information will only be disclosed if fraudulent activity is suspected. By law, Europelilliput.com must comply and co-operate with law enforcement and other officials in any investigation requiring personal information, including any information provided online through www.europelilliput.com


Liability Disclaimer

Europelilliput.com and the Third Parties are not responsible for late, lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, on-line failures, hardware, software or other technical malfunctions or disturbances or any other communications failures or circumstances affecting, disrupting or corrupting communications.

Europelilliput.com and the Third Parties assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing on Europelilliput.com or your downloading of any materials, data, text, images, video or audio from Europelilliput.com. In no event shall Europelilliput.com or any of the Third Parties be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with any use of Europelilliput.com or content found herein, any failure or delay (including, but not limited to the use of or inability to use any component of Europelilliput.com for purchases), of the performance or non performance by Europelilliput.com or any of the Third Parties, even if such party has been advised of the possibility of damages by such parties or any other party.



Warranty

Europelilliput.com is an authorized dealer/distributor for all items listed on www.europelilliput.com. Items come with a warranty issued by their respected china distributors.

Any warranty repairs must be returned with a copy of the original bill of sale (photocopy). Warranty cards are not sufficient.

Items can be shipped back to Europelilliput.com for handling, however please note that shipping charges are not the responsibility of Europelilliput.com.

On all warranties and repairs, Europelilliput.com acts as a service agent only and can not assume liability for any film or spoiled images lost through the malfunction of the product or for consequential loss of any kind. Time of repairs varies depending on the manufacturer's repair workload.



Indemnification

You shall indemnify and save harmless Europelilliput.com and the Third Parties and their officers, directors, employees, consultants, representatives and agents from and against any claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of your use of Europelilliput.com